Definition
What this term means
A software application that simulates human conversation through text or voice interactions.
Why it matters
The business impact
Chatbots powered by AI increasingly influence product recommendations and brand perception.
Used in context
How you might use this term
“We monitor how AI chatbots describe and recommend our client's services.”
Related terms
Explore connected concepts
Conversational AI
AI systems designed for natural dialogue with users, including chatbots and voice assistants.
LLM
A machine learning model trained on large text datasets to generate or summarise language.
AI Agent
An autonomous AI system that can perform tasks, make decisions, and take actions on behalf of users.